FAQ

FAQ2018-12-11T09:50:27+00:00

These are some of the Frequently Asked Questions for HYDRATE Factory clients.

General Questions, Partner Questions and More!

Check here before contacting Support in case your question has been answered.

What Type of Steel do You Use?2018-12-08T08:14:43+00:00
  • We typically use grade #304, 18/8 stainless steel, which is tough, multipurpose and can last for longer periods.
  • The “18/8” specifies the steel’s makeup, mentioning the percentages of chromium (18%) and nickel alloy (8%) that give the erosion as well as rust resilient abilities, which are not present in the carbon steel.
  • Stainless steel can be easily fabricated, cleaned, is naturally anti-bacterial, and is great looking.
  • It is the most popular steel with use in medical, architectural, household, industrial, manufacturing, food & beverage, and other sector applications – from commercial kitchen sinks to extremely germ-free medical apparatus.
  • It is non-porous, non-reactive and doesn’t divulge flavors. It does not have phthalates, BPA, and foul toxins.
  • Stainless steel is 100% biodegradable.
  • By recycling it, we return not only steel but nickel as well as chromium alloys to the production chain, decreasing the requirement to mine and process these vital elements.
What’s your Minimum Order Quantity (MOQ)?2018-12-08T08:15:38+00:00

We sell in case quantities. The minimum orders characteristically begins at 3000 pieces, however the amounts we package in every case and minimums needed to order differ according to the product. Please go through the individual product pages to find the minimums according to your requirement.

Can clients directly purchase from us?2018-12-08T08:13:05+00:00

Hydrate Factory is a B2B wholesale as well as the promotional supplier. At present, we don’t sell separate cups and bottles to the consumers directly. We are currently selling to the customers who are keen to buy in case measures.

Do you sell blank cups and bottles, with no imprint?2018-12-08T08:12:26+00:00

Yes, bottles are made to be blank ones, even though we focus on the custom imprinted product making use of artwork given by the customer. Certain blank products comprise an extra discount. Please get in touch for additional details.

What are your lids made of?2018-12-08T08:11:50+00:00

Some soft top lids are made of silicone, other than that, everything including our bottle, cup and tumbler tops are made of #5 polypropylene. Our tops are BPA-free, non-toxic non-leaching and phthalate-free.

We use polypropylene for the reason that it is a tough food grade material, which is resilient to cracking and discoloration, plus it offers a tight seal which lessens spills and leaks. It has a global recycling symbol of “5” and is extremely biodegradable. Silicone is an extremely supple inorganic rubber and biodegradable.

Is there any other eco-friendly material available for drinkware, other than stainless steel?2018-12-08T08:10:56+00:00

We have investigated all the accessible data, been in the industry for long, and discussed with designers, scientists, and engineers who are expert in this stuff.

Although there is an argument on this question, our view is that when you evaluate the complete life cycle of far stainless steel, it is by far the most sustainable material for a reusable cup or bottle.

It is true that manufacturing a stainless steel bottle needs more resources when compared to other materials. But, it is also much tougher and longer-lasting, when compared to compostable plastics, aluminum, paper, conventional plastics, ceramics, glass, and any other practical material made use of for beverage containers.

With some more care, a Hydrate Factory container can almost last endlessly.

Do your insulated bottles scratch, dent or break?2018-12-08T08:09:46+00:00

Although our Thermos won’t crack or smash like glass or plastic, when dropped onto a hard surface, even heavy gauge steel can get scratched or dinged.

However, for roughness and reusability, it is much tougher, when compared to glass, plastics, ceramics, and aluminum. As it is lightweight still very tough, stainless steel is a favored material for numerous product engineers as well as designers.

How do you pack product for shipment?2018-12-08T08:09:01+00:00

We pack our bottles straight after they are made according to each order. Normally we pack 1pc/polybag/white box or color box, we also design the package to suit the special events or promotions.

Moreover at our Hydrate Factory when it comes to shipping, we always check the conditions of the loading container, make sure it’s dry, sealed and clean enough to fit our boxes in.

Can your bottles be taken onto an airplane?2018-12-08T08:08:18+00:00

Yes, our bottles can be taken on commercial aircraft. Airport security will need that any reusable bottle or cup should not have any liquids prior to boarding an aircraft.

What liquids can be put into Hydrate Factory cups and bottles?2018-12-08T08:07:39+00:00

All the beverage taste good in our pure, clean, food-grade stainless containers. HydrateFactory single wall stainless cups and bottles must be utilized merely for cold beverages, such as juice, water, wine, shakes, soda, iced tea, liquor, beer, ice, smoothies, etc.

Our double wall insulated containers can be made use of for keeping hot as well as cold brews, comprising the ones discussed above, and heated drinks, such as – coffee, hot cocoa or tea. Alcoholic or acidic drinks might need more cleaning, making use of baking soda or condensed vinegar, to get the taste out.

Are Hydrate Factory thermos, hydro flask & tumblers dishwasher safe?2018-12-08T08:06:49+00:00

Yes, our stainless steel containers and polypropylene tops are dishwasher safe. Though, to preserve the food-safe paints and inks we utilize on decorated goods, we suggest hand washing our bottles as well as tops.

Dishwashing making use of commercial apparatus is not encouraged for screen printed goods, because the hard cleaners and awfully hot water of machines can damage the imprint.

Can Hydrate Factory products be put in a microwave?2018-12-06T12:54:52+00:00

No. Our products are stainless steel based and have a damaging effect in the microwave.

Can Hydrate Factory products be put in the freezer?2018-12-06T12:53:27+00:00

Certain products can be put in the freezer, but not all. However, do not freeze any Hydrate Factory bottles with lids placed, and also don’t freeze bottles with liquid inside. Freezing temperatures can crack or damage lids, and frozen liquid expands and can damage the container.

What temperatures are safe for Hydrate Factory products?2018-12-06T12:52:06+00:00

Our single wall stainless bottles should be used only for cold drinks. Our double-wall Insulated Cups and Bottles can be utilized for temperatures of 93o C and below.

Insulated HydrateFactory should be used for extra hot drinks and will keep heat (or cold) extensive than other containers. Users must be watchful of liquid temperature in order to not be burned while drinking.

How do you clean and upkeep a Hydrate Factory cups or bottles?2018-12-06T12:51:14+00:00

We suggest washing Hydrate Factory by hand prior to first use and after each use. We recommend making use of warm, soapy water, washing well and then allowing the piece to completely drain, with lid or cap off and put upside down in a dish rack, till it air dries.

If your bottle has a liquid for a long time, we recommend immersing it in distilled vinegar or baking soda, then cleaning with a stiffened brush and washing and cleaning normally.

How to clean Hydrate Factory cap or lid?2018-12-06T12:47:37+00:00

Our caps and lids are dishwasher safe, however, washing by hand is suggested. The tops should be cleaned frequently, so they don’t block, store sediments, or get beverage flavor.

If there is a beverage in your bottle for a long time, or it appears to be holding smells, simply immerse the cap overnight by making use of the same vinegar and baking soda mixture that is used while washing and cleaning.

Will Hydrate Factory products rust?2018-12-06T12:44:17+00:00

The premium grade 18/8 stainless steel which we utilize is extremely resilient to rust and corrosion. With proper care, and under normal circumstances, there must be no rusting, however, it can take place in unusual conditions.

For instance, acidic beverages like juice can result in a coating of oxidation that starts with time. In case of oxidation, it is usually merely a surface mark which can be effortlessly removed with the use of a metal cleaner, or a solution of distilled vinegar, baking powder.

What are your electronic artwork file requirements?2018-12-06T12:42:42+00:00

The client should provide us the artwork as a Scalable Vector Art file. Acceptable file formats are: .EPS, .AI (Abobe Illustrator), and a scalable .PDF (Adobe Acrobat). With certain exclusions, we can also take High Resolution .TIFF and .PSD (Adobe Photoshop), files.

When sending us the file, all fonts in your artwork must be comprised, or changed to plans. In case the fonts are not drawn, we can rearrange the kind or replace the absent fonts, however, the substitute fonts might not be precise.

Multicolor designs for screen printing on stainless should be flat “spot” colors, with no gradations. If you wish to print specific colors or have formal brand standards, your desired colors should be identified with a Solid Coated Pantone® Matching System (PMS) number.

We can print full-color, photographic-quality artwork on numerous of our products, however, it is not a standard production procedure, therefore it needs a custom bid. Get in touch with us for additional information. Customer supplied art is studied by us before approving a quote for imprinted goods. Please provide artwork with your quote request to get a quick and accurate quote.

Will I get to see a proof prior to you print?2018-12-06T12:42:00+00:00

Yes, we will send you a digital proof in an email, which will be confirming with the chosen product, application as well as location of your artwork, and color of the imprint, before the production.

All this will be done at no additional cost. Also, we can make a one-off physical pre-production printed sample for your confirmation on some of our models, before your complete production run.

Can you “Fix” my art or create custom designs for my order?2018-12-06T12:40:52+00:00

We have a brilliant design and production team which can set your files ready to print or design something good. There might be an additional fee for the Artwork which needs production fixes or substitutes fonts to be print-ready.

In case, you require illustration work or original design based on the basis of your thoughts or thumbnail sketches, we will be happy to assist. Custom design projects are dependent on the availability of the staff, plus fees will be dependent on the required time and difficulty of the involved work.

The service is characteristically billed at a flat rate of $30/hour, billed in 30-minute increments.

How do I submit my artwork?2018-12-06T12:39:54+00:00

You can email your art files and/or mockups to us at art@hydratefactory.com (file size more than 8 mb is preferably requested to send via Google Drive if possible).

You can contact us at +86 591 63197228 to inform us that you are sending the file. Unexpected files might not be downloaded or handled as quickly.

Can you “Fix” my art or create custom designs for my order?2018-12-06T12:38:56+00:00

We have a brilliant design and production team which can set your files ready to print or design something good. There might be an additional fee for the Artwork which needs production fixes or substitutes fonts to be print-ready.

In case, you require illustration work or original design based on the basis of your thoughts or thumbnail sketches, we will be happy to assist. Custom design projects are dependent on the availability of the staff, plus fees will be dependent on the required time and difficulty of the involved work.

The service is characteristically billed at a flat rate of $30/hour, billed in 30-minute increments.

How do I submit my artwork?2018-12-06T12:38:07+00:00

You can email your art files and/or mockups to us at art@hydratefactory.com (file size more than 8 mb is preferably requested to send via Google Drive if possible).

You can contact us at +86 591 63197228 to inform us that you are sending the file. Unexpected files might not be downloaded or handled as quickly.

How do you determine the cost of my order?2018-12-06T12:37:27+00:00

You will be assisted by our customer service team in finding out the final pricing prior to we continue with your order. Pricing can change according to your choices of bottle materials, bottle sizes, our evaluation of specs and artwork.

You can compute prices on the basis of the specific bottle model chosen, quantity required, colors of ink used, as well as the size and number of imprints you want on every piece.

In some cases, if the model that you are choosing we do not have already open molds, as well as you have specific designs in mind, therefore a certain amount of molding charges are requested. Plus shipping terms you wish to use will also differ your order costs. For instance, FOB (Free on Board) term and CFR (Cost and Freight) term can be very much different.

Do you provide credit terms?2018-12-06T12:36:04+00:00

Usually, the orders are pre-paid. We also accept 30% down payment as first deposit, 70% balance paid before shipment or a copy of B/L(Bill of Lading) is issued. Please get in touch with us for details.

What kind of payment method do you accept?2018-12-06T12:35:19+00:00

We accept bank transfer, West Union, Paypal, X-transfer.

How do I order from Hydrate Factory?2018-12-06T12:34:43+00:00

Please click here to see how easily you can find and order goods.

Can my order be completed online?2018-12-06T12:30:45+00:00

You can place your order directly through email at orders@hydratefactory.com, or by making a call on +86 591 63197228. Owing to our orders’ custom nature, every transaction will need a certain human interface to be established and complete.

After you get in touch with us by filling out a brief request form for quote— or by getting in touch with us directly — our customer service team will help you to decide the final pricing, study the production problems, as well as decide payment technique to process your order.

What is the production time and when will I get my order?2018-12-06T12:29:40+00:00

We try our level best to process orders as fast as conceivable. Usually in our factory production time is around 2-3 weeks, however, you will need to consider customs clearance, ocean freight, as well as domestic truck delivery to your final endpoint.

Are Hydrate Factory products safety tested?2018-12-06T12:28:41+00:00

Yes, we keep a strong promise to ecological stewardship and the main standards of product quality, safety as well as compliance. All HydrateFactory products — comprising any inks and paints utilized — are frequently tested to fulfill and overdo all appropriate rules, laws, and criteria for HydrateFactory products, comprising, however not restricted to, those relevant for FDA as well as California Prop 65 (to be tested up to requests).

Our accessories, products, and lids conform to all pertinent safety guidelines, comprising those for cadmium, BPA (Bisphenol A), phthalates, and lead.

Are Hydrate Factory products Phthalate free?2018-12-06T12:27:50+00:00

Yes, our products Phthalate free.

Are Hydrate Factory BPA free?2018-12-06T12:20:12+00:00

Yes, all of our products, lids, and accessories are BPA-Free.

What kind of inks do Hydrate Factory utilize?2018-12-06T12:19:36+00:00

We make use of screen printing inks which are food safe, lead-free and phthalate-free. Our inks have no heavy metals, no volatile organic compounds (VOCs), besides are preserved by ultraviolet light.

As an additional measure, we utilize severely controlled closed-loop printing facilities to remove any possible release in the imprinting process.

What kinds of paints do Hydrate Factory utilize?2018-12-06T12:18:47+00:00

We make use of food-safe acrylic paint which had no lead or toxins. To realm the paint’s quality, we indorse washing our products by hand, and not making use of rough agents to clean it.

Is it possible to recycle Hydrate Factory products?2018-12-06T12:17:27+00:00

Yes. The stainless steel made use of in our products is 100% recyclable. Also, the #5 polypropylene made use of in our leak-resistant lids and tops is extremely recyclable.

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